Admin Dashboard | The Privileged Life

Dashboard Overview

Real-time summary — mock data loaded from admin-data.js

⚠️ 1 overdue follow-up — Brielle Washington host approval (R-5003) is 2 days past due. View follow-ups →

🚨 1 open emergency ticket — Taylor Rodriguez transportation issue (EMG-002). View now →

Total Bookings

32

This month

Revenue Estimate

$87.4k

This month

Approved Events

21

This month

Pending Requests

8

Awaiting review

Conversion Rate

68%

Inquiry → Paid

Open Complaints

2

Needs attention

Recent Reservations

Guest	Event Date	Package	Total	Status

Top Services This Month

Overdue Follow-Ups 1 Overdue

Recent Activity

Jasmine Reynolds — balance paid in full ($2,750)
Today, 9:14am
Marcus Thompson — pre-arrival briefing sent
Today, 8:30am
EMG-002 opened — Taylor Rodriguez transportation issue
Yesterday, 6:30am
Brielle Washington — host approval follow-up overdue
Aug 9, 8:00am
DeMarcus Brand — influencer contract sent for review
Aug 7, 2:00pm

Guest CRM

All guest profiles, preferences, history, and status

Total Guests

6

All time

VIP Repeat

2

Xavier, Marcus

Approved

2

Active reservations

Pending

1

Awaiting host

Total Lifetime Revenue

$117k

All clients

All Guests

ID	Name	Source	Event Date	Package	Lifetime Spend	Status	Concierge	Actions

Reservations

Active bookings, event details, payment status, and host approval tracking

Total Est. Revenue

$14.5k

3 reservations

Deposits Collected

$5.2k

Balance Outstanding

$9.4k

Pending Approval

1

R-5003

All Reservations

ID	Guest	Property	Event Date	Package	Total	Deposit	Host Approval	Status	Actions

Reservation Follow-Up System

Automated touchpoints throughout the guest journey

⚠️ 1 Overdue Task — FU-003: Brielle Washington host approval follow-up is past due.

Automation Sequence

Booking Confirmation
Sent immediately on approval
Automated via EmailJS
Event Approval Reminder
Sent 24 hrs after request if pending
Automated via Zapier
Payment Reminder
Sent 7 days before event if balance due
Automated via Mailchimp
Add-On Upsell
Sent 3 days after approval
Automated via Klaviyo
Pre-Arrival Checklist
Sent 48 hrs before check-in
Automated via EmailJS
Day-Of Check-In
Sent morning of event
Automated via Twilio SMS
Post-Event Follow-Up
Sent 24 hrs after checkout
Automated via Mailchimp
Review Request
Sent 3 days after checkout
Automated via Klaviyo
Rebooking Offer
Sent 30 days after checkout
Automated via Klaviyo
VIP Referral Offer
Sent after 2nd booking
Automated via Klaviyo

Integration Status

Twilio SMSNot Connected

WhatsApp APINot Connected

EmailJSNot Connected

MailchimpNot Connected

KlaviyoNot Connected

Zapier / MakeNot Connected

Active Follow-Up Tasks

ID	Guest	Type	Due Date	Status	Notes	Actions

Guest Communication Center

All channels — email, SMS, WhatsApp, internal notes

All Conversations

Guest	Channel	Last Message	Time	Concierge	Status

Select a conversation

Message Templates

Authorization Pending
Use when host response delayed
Authorization Approved
Send on approval + quote
Balance Due Reminder
7 days before event
Vendor Confirmed
After each vendor books
Upsell Recommendation
3 days post-approval
VIP Welcome Back
For repeat clients

Response Status Guide

OpenNew / Unread

Waiting on GuestReplied, awaiting

ResolvedClosed

EscalatedNeeds manager

Emergency & Complaints Center

24/7 guest support — critical issues, safety concerns, vendor accountability

🚨 EMG-002 OPEN — Taylor Rodriguez transportation emergency. Assigned to Devon Banks. Follow-up due today.

Open Tickets

1

Resolved

1

Avg Resolution

1.8h

Refunds Issued

$375

Emergency Tickets

ID	Guest	Category	Urgency	Submitted	Assigned To	Status	Actions

Complaint Tracker

ID	Guest	Category	Urgency	Filed	Status	Refund	Actions

Emergency Categories

Response Protocol

Critical — Call guest immediately. Escalate to manager.
Target: <5 min response
High — WhatsApp + call within 15 min.
Target: <15 min response
Medium — Respond within 1 hour, document fully.
Target: <60 min response
Low — Respond within 4 hours, email ok.
Target: <4 hr response

Guest Complaints

Complaint tracking, resolution, vendor accountability, refund management

All Complaints

ID	Guest	Category	Urgency	Filed	Assigned	Status	Refund/Credit	Actions

Social Media Marketing Dashboard

Campaign planning, content calendar, hashtag bank, influencer coordination

Active Campaigns

1

Total Reach

284k

Campaign Leads

62

Conversions

18

Caption Bank

"Your Airbnb stay just got a major upgrade 🥂 Private chef. DJ. Security. Photographer. All handled."
"POV: You booked the villa AND the entire experience team that comes with it 🖤✨"
"We don't do ordinary. We do elite. | @prvlgd.life"
"Birthday? Anniversary? Bachelorette? We handle it all — so you can just show up and slay."

Hashtag Bank

Reels Ideas

Before/After: empty villa → full event setup timelapse
Day in the life of a TPL concierge
POV: arriving at your birthday and it's already perfect
Chef cooking a 5-course dinner in an Airbnb kitchen
Yacht sunset with the whole bachelorette crew

UGC & Permissions

Jasmine ReynoldsConsented

Marcus ThompsonNo Release

Elena KowalskiPending

Brielle WashingtonConsented

Influencer & Model Booking CRM

Track talent, contracts, deliverables, payments, and campaign assignments

All Influencers & Talent

Name	Handle	Platform	Followers	Engagement	Niche	Rate	Contract	Payment	Campaign

Email Marketing System

Automations, campaigns, list segmentation, and performance

Avg Open Rate

72%

Avg Click Rate

31%

Total Sent

847

Conversions

38

List Segments

All Guests6

VIP Clients2

Past Guests4

Airbnb Guests3

Birthday List6

Bachelorette2

High Spend ($10k+)2

Host Partners18

Vendors5

Email Automation Ideas

Welcome email on first inquiry
Booking confirmation + next steps
Package upgrade offer (day 3 post-approval)
Add-on recommendation (personalized by event type)
Luxury itinerary email pre-arrival
Post-stay thank you + review request
Seasonal offers (Holiday, Summer, Valentine's)
Birthday/anniversary personalized offer

Email Automations

Name	Trigger	Segment	Open Rate	Click Rate	Last Sent	Status

Upsell & Package Recommendation Engine

Smart recommendations based on event type, guest count, budget, and package tier

Live Recommendation Preview

Event Type

Result

Host Partners

All property hosts, revenue share tracking, approval status, and partnership management

Active Partners

4

Pending Review

1

Total Properties

9

Revenue Split

90/10

Host / TPL

Partner Revenue

$221.8k

All time

All Host Partners

ID	Host / Company	Location	Assets	Active Bookings	Total Bookings	Lifetime Revenue	TPL Share (10%)	Status	Actions

Revenue Share Model

Host earns90% of TPL service revenue

TPL earns10% coordination fee

Payout timingWithin 3 days post-event

Payout methodStripe Connect (pending setup)

Minimum payout$50

Partner Requirements

Active Airbnb, VRBO, or private listing
Minimum 4.5★ rating or equivalent
Signed TPL Partner Agreement
Event approval turnaround ≤48 hours
Property inspection completed (villas/jets)

Properties & Assets

All host-owned properties, yachts, jets, and private rentals available through TPL

Available

7

Booked

1

Pending

1

Asset Types

4

Villa · Yacht · Jet · Airbnb

Marketplace Management

Manage partner listings, experiences, packages, and promo codes visible on the public site

Active Listings

0

Experiences

0

Featured

0

Promo Codes

0

Partner Listings

ID	Property	Host	City	Type	Rate	Event	Contract	Status	Actions

Experience Catalog

ID	Title	Category	City	Capacity	Price	Bookings	Rating	Featured	Status

Promo Codes

Code	Type	Value	Min Spend	Used / Limit	Valid Until	Status	Actions

Service Catalog

Manage all concierge services available for booking and add-on assignment

Active Services

0

Instant Book

0

Quote Only

0

Require Approval

0

Membership & VIP Club

Manage tier benefits, pricing, and member access for the TPL loyalty program

Silver Members

38

$97/mo

Gold Members

14

$247/mo

Platinum Members

7

$497/mo

Black Members

3

$997/mo

Contracts, Waivers & Liability

Manage contract templates, signature tracking, deposit policies, and booking authorization requirements

⚖️ The Privileged Life is not legal counsel. All hosts, vendors, and partners should review contracts with licensed legal professionals before use.

Active Templates

0

Signed

0

Awaiting Signature

0

Total Agreements

0

Contract Templates

ID	Template Name	Type	Version	Assigned To	Guest Sig	Host Sig	Vendor Sig	Expires	Status	Actions

Signed Agreements Log

ID	Template	Party	Reservation	Signed At	Status	Actions

City Markets

Manage active and upcoming markets where The Privileged Life operates

Active Markets

0

Coming Soon

0

Countries

0

Total Listings

0

Vendor Management

All vendors, licensing, ratings, availability, and payment status

⚠️ Elite Wheels Transport has an overdue invoice of $850. Follow up required.

All Vendors

ID	Name	Category	Location	Rating	Bookings	Licensed	Contract	Payment	Last Used

Payments

Guest deposits, balances, vendor payouts, and refunds

Collected

$11.9k

Outstanding

$2.9k

Overdue

$850

Vendor invoice

Refunds Issued

$375

💳 Stripe not connected. Connect your Stripe account to process deposits, balances, and vendor payouts. View integrations →

Payment Ledger

ID	Guest / Vendor	Type	Amount	Method	Date	Status

Analytics Dashboard

Performance overview across bookings, revenue, marketing, and operations

Revenue This Month

$87.4k

Package Revenue

$44.8k

Add-On Revenue

$42.6k

Avg Booking Value

$2,731

Conversion Rate

68%

Repeat Guests

21

of 32 bookings

Top Services by Revenue

Vendor Performance

Vendor	Rating	On-Time Rate	Incidents

Top Guest Concerns

Email Performance

Avg Open Rate72%

Avg Click Rate31%

Total Sent847

Conversions38

Social Performance

Total Reach284,000

Engagements12,400

Campaign Leads62

Conversions18

Users & Roles

Team members, permissions, and access levels

Team Members

Name	Email	Role	Status	Last Login	Actions

Role Permissions

Super AdminFull access — all modules

Concierge ManagerGuests, Reservations, Comms, Vendors

Guest SupportComms, Emergency, Complaints

Marketing ManagerSocial, Influencer, Email, Analytics

FinancePayments, Analytics, Vendors

Host PartnerView reservations at their property only

VendorView assigned bookings only

Influencer / TalentView campaign assignments only

Integrations

Connect your backend tools — all integrations are ready to wire up

🔌 All integrations are currently disconnected. Connect each service using the documentation links below. Your developer can wire these to the form submission handlers in script.js and admin-data.js.